Below FAQ are some common concerns of our clients.
If you have other questions, please just send it to info@little-treasures.ca.
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Questions
We're a two family-owned business from Quebec, Canada and deserve all the provinces of Canada. We hope to expand in the US !
We internally design all our products in Canada, and they are meticulously crafted in collaboration with partner workshops worldwide. Our products are skillfully created by specialists in their respective fields.
We have formed partnerships with esteemed workshops globally. Every partner has undergone a rigorous selection process aligned with our stringent standards of quality, safety, and fairness.
All products are dispatched from either our distribution center in Gatineau, Quebec or Montreal, Quebec, allowing us to implement thorough quality assurance measures before delivering your order!
All of our products are certified and tested for the absence of hazardous substances, absence of small parts and chocking/suffocation hazards.
All of our products are compliant with the necessary certifications.
We use water-based, non-toxic paints and varnishes only.
Yes, if the order has not yet been shipped. Please contact us at info@little-treasures.ca if you wish to add an item
Other Canadian provinces : Usually 2 days to 7 days.
Once shipped, an e-mail confirmation with a tracking number will be provided. If your order is a pre-order, please refer to the shipping date on the product page you've ordered.
A pre-order means that the item is not yet in stock.
We only start the pre-orders once our product manufacturing is completed, but not yet arrived to our distribution center. Which means that your product is on its way our warehouse, and we will ship it the day we receive it.
If you wish to cancel your pre-order, feel free to reach out and we will assess the situation with you.